Credit Control Manager - Manchester, United Kingdom - NCC Group

Description

Job Description

9 month FTC

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission, to make the world safer and more secure.

About the role

As Credit Control Manager you'll be reporting to the CFO, managing the process of efficient collections and strong business partnering across the US, EMEA and UK regions.

Leading a team of 17 to be proactive, highly motivated and client focused in ensuring our clients pay to agreed terms, minimizing bad debt write offs and effective management of group exposure.

Working closely with the business to provide collection performance improvement and proactive support in the provision of financial information and reports.

Key areas of responsibility:

Team Management

• Provide leadership and management support to the UK, EMEA & US credit control team to ensure a high-quality service to the business.
• Maintain a highly motivated and professional team who are client focused and have a continuous improvement attitude.

Risk Management

• Provide a point of escalation for risks / issues and incidents.
• Approval of "high risk" credit decisions as part of the customer take on process.

Process Improvement

• Liaison with the relevant business departmental heads through regular meetings to ensure queries are identified and reported early and actions for resolution are agreed, reported and stakeholders kept informed.
• Weekly meetings with Sales and Customer Success Teams across the various regions to agree actions required to progress outstanding issues.
• Working closely with business heads to identify process improvements and to articulate those to the wider team.

Systems

• System development work to automate processes where possible, including testing and roll out to the business areas.

Skills and Experience

• An experienced Credit Manager with a track record for leading and managing large teams to achieve outstanding results.
• A strong leader with the ability to set clear expectations and goals to the team.
• Strong interpersonal and influencing skills with the ability to operate at all levels and challenge senior Stakeholders where necessary.
• CICM or AICM qualified.
• Advanced excel skills.

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.