Supply Chain Planner Support - Worsley, United Kingdom - BOC Limited, a Linde company

BOC Limited, a Linde company

Verified Company

Worsley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BOC Limited, a Linde company

Supply Chain Planner Support
Worsley, United Kingdom|req10684

What you will enjoy doing

You will proactively minimise the number of issues generated through the Call & Click channels in order to ensure maximum revenue generated for the RBU and customer expectations are managed through proactive contact. It is the job holders responsibility to ensure that the issues uncovered, they are investigated to understand the root cause and then either selfmanaged or escalated to the appropriate person within the RBU to ensure not just a short term, but a long term resolution is achieved
You will manage daily, all customer issues generated in respect of faulty supplied goods and /or customer returned items are dealt with according to BOC policy. This allows for upsell/cross sell opportunities which the jobholder deems appropriate or may mean crediting charges incurred if no alternative solution can be agreed
Working closely with all sales teams to ensure they are informed of any issues surrounding stocking, availability and third party delays which may result in orders not being delivered on time
Furthermore, you will lead the development of additional processes to meet customer requirements as well as actively work to improve the existing processes
To produce and analyse the monthly Supply Chain metrics in order to improve performance. Good analytical skills are required to properly interrogate the reports in order to see future improvements. The Supply Chain Planner Support will be expected to present solutions to issues discovered to the Supply Chain Manager and then implement accordingly

What makes you great

You have a knowledge of SAP functions
Strong Interpersonal and influencing skills
In addition, you are detail oriented with time management, prioritisation and planning skills
Written, report writing & verbal communication skills
You are a team player with the ability to develop strong working relationships
Previous Supply Chain experience (desirable)
Furthermore, you have a minimum of GCSE level education

Why you will love working with us

BOC Limited, a Linde plc company is known as a world leader in gases, engineering and healthcare operating in more than 100 countries across the globe.

The company is committed to technologies and products that unite the goals of customer value and sustainable development, whilst acting responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe.

At BOC you will be surrounded by knowledgeable people who are passionate about what they do. We are creative and strive to move our company forward.

Our core values:
Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. When facing both opportunity and challenge we work out unique concepts to find the best solutions for our customers.

We take great pride in our people, and work hard to provide an enriching, enjoyable place to work where you can develop and excel.

BOC employees take pride in what they do, because they know they are empowered to make a real difference

Have we inspired you? Let ́s talk about it
BOC Limited, a Linde company acts responsibly towards its shareholders, business partners, employees, society and
the environment in every one of its business areas, regions and locations across the globe. The company is committed
to technologies and products that unite the goals of customer value and sustainable development.