Lead Contract Support - London, United Kingdom - CBRE

CBRE
CBRE
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Posted- 07-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Job Purpose:

  • To provide exceptional customer service and a comprehensive financial and administrative service through leadership of the Contract Support Team. Support the Finance & Contract Support Manager / Client Finance Manager with month-end and financial reporting.
It is key that the Lead Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business
Key Tasks:


  • Build and develop relationships with key business and account stakeholders, customers and external agencies.
  • Identify and help drive implementation of savings opportunities to ensure customer and GWS financial savings targets are maximized.
  • Drive high quality commercial performance through understanding the contractual commitments, better buying and use of preferred suppliers.
  • Compiling of the Contract Review Business Unit pack
  • Conducting supplier surveys on MySupplier
  • Compiling of the Customer Monthly Management Report
  • Liaising with the client regarding payment of invoices
  • Weekly debt calls with contract teams
  • Helpdesk: including but not limited to; logging, distributing and closing of reactive calls on desired system.
  • Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
  • Creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's & Invoice Pool.
  • Comprehensive spend tracking.
  • Manage the team's submission of weekly reports to include WiP, Debt, Invoice Pool and OPO updates.
  • Coordination of subcontractor files, ensuring they are statutorily compliant with QHSE requirements
  • Logging hazards & customer feedback on the QHSE Management Portal.
  • Build a Contract Support Team and ensure team is effectively utilised.
  • Lead and develop a Contract Support Team, providing the necessary training and development to ensure effective delivery.
  • Hold Contract Support Team Meetings to share business updates and best practice.

Skill, Knowledg and Experience required:


  • Hold academic passes with at least GCSE Maths and English or equivalent.
  • Higher educational qualifications to 'A' level
  • IT Skills to achieve key tasks and give the business a sound reporting base.
- strong written and verbal communication skills with strong oral presentation skills.

  • Organised and open to new ways of working to challenge inefficiencies
  • Thorough understanding of business and customerfacing environments.
  • Understands the requirements of operating in a contract environment
  • Previous experience of a service industry role
  • Management skills to maximise the performance of staff working directly for them and others
  • Customer focus skills with a passion for customer service.
  • Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
  • Selfmotivated and ambitious
  • Results/ task orientated, with attention to detail and accuracy
  • Excellent time management and organisational skills
  • Ability to work as part of a team, as well as independently
  • Calm manner, able to work under pressure and with changing demands and priorities
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