Resource Planning Coordinator - Abingdon, United Kingdom - Gigaclear

Gigaclear

Verified Company

Abingdon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are you:

What will you do:

You will support our Customer Operations teams, ensuring we have the right number of Customer Advisors (resource) working to handle the volume of incoming customer calls and resolve our ongoing case load.

This will involve allocating resource and scheduling the rotas of full time and part time members of the team across our varied shift patterns.

Ultimately support and improve our customer experience - via daily, weekly and monthly reporting and analysis to provide insights into trends and enable accurate forecasting and recommendations.

Career progression:

We aim to promote 25% of our existing employees each year. We support learning and development.

In return:

24-26k, 25 days holiday, pension and healthcare

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to 750 employees over the past 5 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits and opportunities
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills.

We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.

Generous employer pension; up to 8% matched contribution
Income protection & life assurance
25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days
Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
Unlimited access to online training and development content via our Learning Management System
Long service benefits and monthly employee recognition
Enhanced maternity and paternity provisions
Flexible working environment
Health & Wellbeing initiatives and company funded social events

We also have monthly company meetings with star of the month awards which recognise and reward employees that have gone above and beyond, our very own football team Gigaclear FC, plus two company socials a year, and more.

Our values
Our approach is to work guided by our mission, vision and values.

**Find a way, Be committed, Do the right thing, Keep it simple.