No more applications are being accepted for this job
- Responsible for the day-to-day management of the Service Desk.
- Running of the Service Desk function, which will include all Incident Management and Ticket responsibility on a daily basis.
- Lead a team of individuals providing a mix Level 1 & Level 2 support within the CIO organisation.
- Effective co-ordination of Support for all IT teams to the Business functions.
- A fantastic communicator, with excellent interpersonal skills and the ability to bridge between technical teams and the business.
- Excellent time management, managing aggressive workflows and timelines, assisting the business in planning and understanding the impacts of their requirements.
- Experience in finance and banking, ideally retail banking.
- Demonstrable experience managing live service support teams at both Level 1 & 2.
- Knowledge of Jira or other similar software.
- Strong ITIL background.
- A competitive salary and benefits, alongside an environment that promotes positive mental wellbeing and a good work life balance.
- 25 days annual leave - increasing with service and a Holiday Buy Policy.
- Hybrid working policy to help maintain a harmonious balance.
- Education and awareness provided to promote a diverse workplace.
- Private medical insurance.
- Good pension Scheme - 8% HTB Contribution.
IT Service Desk Team Lead - London, United Kingdom - Oliver James Associates Ltd.
Description
Job Advert: IT Service Desk Team Lead
Our client, a leading company in the Banking industry, and one of the fastest growing UK Challenger Banks, are currently seeking a dedicated and experienced IT Service Desk Team Lead to join their IT department.
This is an exciting opportunity to join a specialist Bank undergoing significant growth, this is a bank staffed by experts, working closely with UK businesses to help them realise their ambitions.
This role will be hybrid, with a competitive salary, based in London.
Role & Responsibilities:
What's On Offer:
#J-18808-Ljbffr