Customer Service Advisor - Worcester, United Kingdom - Lookers

    Lookers
    Lookers Worcester, United Kingdom

    1 month ago

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    Description

    Overview

    Lookers Worcester Customer Contact Centre

    Salary: £22,000

    Working Hours: 40 hours

    Here at Lookers Worcester Customer Contact Centre, we are looking for candidates with sales and customer service experience to join our friendly team. You will use your experience to put your talents to the test to provide our customers with exceptional levels of service. Teamwork is essential along with attention to detail and the ability to multitask.

    A truly great time to be joining Worcester contact centre as an Aftersales Customer Contact Advisor. You will be reporting into Dawn Ratkovich (Contact Centre Manager) and work alongside our friendly team of aftersales advisors, this is an opportunity not to be missed. Dawn and the team will guide you with their knowledge and experience to allow you to develop your skills and establish a long successful career within the Automotive industry. As part of your role, you will also be able to access in-house training.

    Our Aftersales Contact Centre Advisors play a crucial role in delivering world class customer experiences on behalf of our Mercedes-Benz centres throughout the UK; liaising with customers through telephone and digital communications to arrange service, MOT and repairs. This is the perfect opportunity for a customer focused individual to join our award-winning business, be part of a performing team and develop in their career.

    Responsibilities

  • Booking services, MOT & repairs with our Vauxhall, Renault, Dacia, Nissan and Ora centres.
  • Trying to solve the customers query first time, every time.
  • Liaising with our Vauxhall, Renault, Dacia, Nissan and Ora centres across the UK, building long lasting relationships.
  • Treating all our customers the same, and fairly.
  • Have great computer skills, be confident working within a target-based environment and achieving KPI's.

    • Qualifications

    You will be joining our team of advisors and your role requires you to have great computer skills, be confident working within a target-based environment and achieving KPI's. You'll be a natural communicator with an excellent telephone manner and the ability to build rapport easily.

    In addition to making bookings, you will be required to upskill and coach the customer advisors, deliver training to new starters, and share best practice with your colleagues. Working closely with the team leader and manager you will be given time to prepare and create coaching content for the advisors.

    If your skills and experience match what we are looking for, please