Senior Customer Marketing Manager - Greater Manchester, United Kingdom - TalkTalk Telecom Group PLC

Description

Senior Customer Marketing Manager page is loaded Senior Customer Marketing Manager
Apply locations Salford Quays, Manchester time type Full time posted on Posted Yesterday job requisition id R Who are TalkTalk?
Customer Marketing are experts in customer comms strategy.

We work with our colleagues to create great customer experiences and uphold our brand values, to deliver our vision of having customers who love us, engage with us, and stay with us.

You'll enjoy being a key influencer of this vision by supporting the Head of Customer Marketing in the creation and delivery of the strategy and comms for a range of in-life programmes targeted at our Consumer base.

You could be working on different upsell campaigns, managing customers end of life offers or building relationship driving activity across their lifecycle.

You'll work closely with the Head of Customer Marketing to define the appropriate strategy to support the set business objectives
This strategy will focus on appropriate targeted communications campaigns via email, SMS, direct mail, targeted social media and digital, utilising your team to help deliver this vision
You'll contribute to quarterly planning and strategy discussions, ensuring that we prioritise the most customer-focused and commercially impactful programmes
You recognise the value of data, you'll be able to work closely with your counterparts in Marketing Automation to drive valuable insights to shape success within campaigns
You'll work with creative agencies to develop campaign messaging and creative
Managing the sign off process for campaign creative, working closely with and managing appropriate stakeholders feedback
Working with our Marketing Automation team to deliver your email and SMS campaigns via Salesforce Marketing Cloud, and other teams for social, digital and print

Working with the Head of Customer Marketing to manage budget for your campaigns, making sure that we operate in a cost-efficient and streamlined way.

Experience in a marketing role
Skilled at understanding data
Understanding of the digital space
Electric car charging points available at our HQ.
Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.

Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Senior Customer Marketing Manager

locations Salford Quays, Manchester time type Full time posted on Posted 3 Days Ago We're on a mission to bring simple, affordable, reliable and fair connectivity to everyone.