- Responsible for maintaining a high standard of customer care, dealing with routine enquiries, managing court room bookings and greeting and booking in visitors, jury members, witnesses, and legal teams.
- Ensure that own knowledge of organisational change is up to date and accurate, sharing information with colleagues.
- Deliver duties in accordance with work schedules and plans, to ensure that adequate cover for the reception area is maintained at all times.
- Ensure own knowledge of systems and processes are continuously updated to enable best use of technology.
- Participate in monitoring and evaluation of the performance of the Coroners Service Reception.
- Provide advice and guidance to staff and visitors on security requirements, expected behaviours relating to the court process and identity document requirements.
- Responsible for being the first point of contact for visitors, bereaved families, witnesses, jurors, coroners, and legal teams.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
- Educated to RQF level 2 (GCSE) and a Level 2 Customer Service qualification, or equivalent by experience.
- Evidence of the ability to develop skills and knowledge within role.
- Experience of working with in a similar customer orientated environment and familiarity with general office practices and procedures.
- Ability to develop effective working relationships across the Council and external organisations.
- Experience of working in a team.
- Effective verbal and written communication skills with the ability to communicate with a wide range of audience in varying mediums.
- Ability to diffuse challenging situation and deal with occasional confrontational behaviour.
- Experience of delivering high quality customer care
- Ability to carry out a variety of administrative support maintaining confidentiality.
- Knowledge of IT software packages, including the Microsoft Office suite of programs
Reception Assistant – Coroner's Service - Chelmsford, United Kingdom - Essex County Council
Description
Reception Assistant – Coroner's Service
Fixed Term, Full Time
Up to £23,344 per annum
Location: Chelmsford
Working Style:
Please note that this is a fixed term contract opportunity for a period of 2 years.
The Opportunity
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK and is undergoing significant transformational change to further enhance customer focus and service and delivery.
Reception Assistants will work within a team, operating as the initial point of contact for all visitors, internal and external customers, and staff. Providing advice and guidance to staff and visitors and carrying out administrative processes.
The role requires experience of working with in a similar customer orientated environment, familiarity with general office practices and procedures and the ability to build good working relationships, both internal and external.
Accountabilities
The Experience You Will Bring
Why Essex?
Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more
Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.