- Monitor, Categorise, set priority of incoming tickets (incident, problem, request)
- Manage your daily schedule by working through service dashboards and prioritising tickets.
- Performing initial triage and actioning initial actions for Service.
- Communication with customers as required; keeping them informed.
- Identify trending and patterns to initiate Problem Management
- Creation of Training manuals
- months minimum in an IT Service desk position or time in a technical support role essential.
Service Desk Engineer - Milton Keynes, United Kingdom - Tate
Description
Service Desk Engineer
Up to £33,000 plus excellent benefits
Central Milton Keynes, office based.
Working Hours: Rotation of 8am-4pm and 2pm-10pm or 8am-5pm ONLY
As Service Desk Engineer, you will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's.
You will be responding to variety of customer and internal incidents and service requests across Storage, Network, Virtualisation, Back, DR and Microsoft technologies.
You must have the ability to communicate effectively with clients and manage technical queries in line with the customer.
As Technical Services Engineer, some of your duties will include:
What are we looking for?