Membership Coordinator - London, United Kingdom - Val Wade Recruitment

Val Wade Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a heritage organisation based in London, requires a Membership Coordinator, supporting the individual membership scheme, a crucial revenue stream.

The main duties of the Membership Coordinator role are:

Service the needs of the existing membership scheme, including data and payment processing of new and repeat members
Work closely with Trading, Visitor Experience and Marketing teams to promote membership
Maintain the current membership retention rate and the number of members paying by Direct Debit
Ensure that the membership scheme promotes inclusion and access, seeking to shame a programme reflecting a range of experiences and builds on the audience development goals
Working with the Marketing team to ensure the effective delivery of the membership scheme including timely renewals and accurate communications, including regular enewsletters
Manage the membership pages of the museum's website, coordinating copy ensuring that pages are always relevant and up to date, making changes, as necessary
Provide regular reporting on membership numbers, issues, and feedback
Undertake data analysis and develop reporting systems to report against KPIs and monthly targets
Work with CRM admin support and IT colleagues to ensure that the CRM database [Microsoft Dynamics] holds all relevant information on past, current, and potential members, and donors
To maintain all member information in accordance with relevant Data Protection legislation
Alongside senior team, monitor the evolution, development, and ongoing needs of the CRM system
Ensure compliance with data protection, charity commission and the fundraising regulator
Manage the processing of membership payments, including Direct Debits
Manage the membership renewals process
Effectively manage the fulfilment of membership packs inhouse, ensuring an efficient

Essential Skills and Abilities

Demonstrable delivery of an excellent customer service experience
Evidence of a proactive and creative approach to marketing and user engagement
Excellent organisational, time management and prioritisation skills
Able to maintain a flexible and accurate approach when working under pressure and ability to escalate where necessary
Good numeracy, literacy, and administrative skills, including understanding of financial procedures and budget management
Proficiency in a range of commonly used office software, notably MS Word, Excel, and Outlook.
Excellent interpersonal and communication skills working collaboratively in teams with colleagues at all levels across an organisation and with external supplier stakeholders.
Excellent team player and collaborative approach to working with colleagues.
A problem solving and customerfocused approach.

Val Wade Recruitment are actively looking for applicants from underrepresented communities, and pride ourselves as an equal opportunities' employer and agency.