Holiday Leader - Pwllheli, Gwynedd, United Kingdom - Sykes Cottages

Description

or looking for your next leadership position within a leading name in holiday industry...
Menai Holiday Cottages, part of the Sykes Holiday Cottages family, have the exciting opportunity for our newest results-driven, customer-focussed Manager to lead, coach and support our Owner Experience team at our bustling Pwllheli offices
In return for your leadership expertise, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and make the most of our standout company benefits
5 hours per week / Monday to Saturday (with two days off in the week)
33 days annual leave including bank holidays
Plus an additional day off for your Birthday
Enhanced maternity and paternity policy
Employee discounts and benefits with your wellbeing at the centre
Opportunities for career progression, personal development and opportunities to be recognised
Comprehensive training and development programs to set you up for success
Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
As our newest Team Manager, you will showcase your leadership skills to drive our team of Owner Experience Executives to deliver a world-class experience for our guests and Owners including premium accounts
.

You will lead your team to respond to our guests on a diverse range of issues across multiple communication channels to ensure quick resolve between guests and owners, and ensuring the perfect holiday experience for all parties.

This is the perfect opportunity for those with a track record of leading and motivating a team to make a real difference for our Owners, whilst contributing to creating unforgettable holiday experiences or our Customers as our latest talented Manager.

Computer literate, specifically in MS office.
Experience working in the travel & tourism, holiday letting or hospitality sector.
Previous experience working in a customer facing environment, both in person and on phones.
Knowledge of the local area.
Experience working with HNW clients and in luxury sectors.
Account management.