Service Desk Controller - Witham, Essex, United Kingdom - Market36

Description

Market 36 Recruitment are currently recruiting for a Service Desk Controller based in Witham, Essex on a permanent basis.

Reporting to the Office Team Leader, the successful candidate will be providing a central role for field service to ensure standard working procedures and customer service is maintained efficiently, ensuring excellent standards of service to the customer is provided.

Roles & Responsibilities:
Providing product and technical information, together with advice tailored to customer requirements.
Handling customer enquiries via telephone or email and ensuring the customer communication is priority.
Identifying customer product requirements and where necessary liaise with suppliers our purchasing department.
Allocate all jobs to engineers via ERP effectively and efficiently.
Issuing completed Job Cards to customers and requesting order numbers before invoicing.

Supporting the sales team and customers by checking stock, raising quotations and processing sales orders from start to finish and maximise service level agreements.

Ordering products from suppliers and liaising with our purchasing department.
Proactive review of customer service disputes to identify root cause and corrective actions.
Managing the Work in Progress in line with the company policy.

Experience, Knowledge & Qualifications:
Communicate efficiently and express your ideas clearly and confidently as all levels verbally, via email and the telephone.
Good knowledge of UK geographic to effectively plan resource by area or region.
Skills to systematically establish facts and principles for problem solving to resolve customer enquiries.
Teamwork, ability to work confidently within a group and on own initiative.
Time management, ability to manage time effectively and prioritising tasks and working to deadlines.
Working hours are Monday - Friday 08:30 - 17:00
In return our client offers a salary between £27,000.
Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.