Digital Marketing Operations Lead - London, United Kingdom - TPXimpact

TPXimpact

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

We are looking for a Digital Marketing Operations Lead in our Digital Experience Division. This role reports into the division's Chief Experience Officer.

This a hybrid working role, where you will have the choice to work from home or attend hubs around the country.

Some travel to clients or to attend leadership meetings (London) is expected.

The Digital Marketing Operations Lead will perform a pivotal leadership role in ensuring we are delivering the highest quality of work for our clients, retaining and nurturing talent, setting best practice standards, ways of working and tooling and representing your craft with the Leadership community and more widely across TPXimpact.

You will take the accountability for ensuring we plan and execute outstanding and sustainable marketing outcomes for our clients.

By providing senior leadership, care and direction to the team you will ensure we are constantly elevating our knowledge, capability and delivery standards in response to our client's needs and market opportunities.

Responsibilities:

Craft & quality

Setting standards, frameworks, processes, practices and ways of working for how we do our Digital Marketing planning & execution work to align with industry best practices
Setting quality standards, ensuring that each piece of work that leaves the studio is to an acceptable level of quality
Carrying out oversight on all Digital Marketing deliverables across multiple sectors, setting quality gates where needed
Owning and developing the tool set and reporting systems utilised by the team
Ensuring there is consistency of practice across the team
Building relationships and connections with other similar capabilities across TPX, sharing communities of practice where it makes sense to
Defining measures for quality
Setting ambitions to win awards for our campaign work, and helping secure these
Identifying and championing innovation opportunities

Client work & growth

60% of your time will be on billable work at a senior level. This will be a combination of oversight and handson project work. You may choose to work on all or some of a project. You will decide which projects it is most appropriate for you to work on (considering the needs of the client, capability needed etc.)
Key account management of our largest retained clients, actively assessing their organisational objectives, capabilities, and marketing opportunities, and devising appropriate programmes of digital marketing work
Identifying growth opportunities in the existing studio portfolio, and proactively suggesting new workstreams
Support with pitches, proposals and growth opportunities, either as an expert or a leader in the business

People & project resourcing

Working with the central resourcing team to ensure the correct match between project needs and team capability, preferences and personal development
Line managing team members and ensuring great line management practices amongst your team through regular 1:1s, personal development plans, feedback etc.
Attracting, recruiting and retaining the best talent for the studio
Ensuring a high performance culture and positive, enduring engagement with team members ensuring strong performance management and progression practices, rewarding good performance and helping close gaps where they exist through timely and robust coaching and feedback
Create development plans where needed
Design and manage a progression framework to help create clear pathways for transition from apprenticeship/junior to senior roles
Identifying training and coaching needs and opportunities for the team
Owning DEI KPIs and gaps for your studio, ensuring we are focused on building and maintaining diverse teams, with opportunity for all
Succession planning
In conjunction with Digital Marketing Director, creating and maintaining a fun, vibrant, supportive community

Commercial

Understanding the relationship between utilisation and commercial health for the business
Owning and working with teams and central resourcing to ensure utilisation thresholds are met, raising early warning in the event of issues
Ensuring timesheet completion for all team members (on time)

DX Leadership

You will be accountable for;

Building and maintaining a strong and equal partnership with the Digital Marketing Director

- to deliver on your goals and take shared accountability for the performance of your studio
- setting of your studio's vision

Building and maintaining a strong relationship with other Studio Managers and members of the DX SLT and Exec (especially CXO), making an active contribution and taking active ownership for
Helping the wider Experience capability and ensuring DX deliver on its goals and ambitions
Owning opportunities, risks and issues relating to your part of the business
Understanding and communicating the various aspects of the business (not just yours) and how it runs, including

- commercial healt