Head Cashier - Scarborough, North Yorkshire, United Kingdom - Lowe's

Description

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Thanks the customer for their business and invites them back to shop at Lowe's
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs

• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
• Answers incoming phone calls and directs calls or takes messages as needed
• Assists in line vesting to help quicker turnaround time for checkout

Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies

• Reviews and places online orders and returned merchandise in the appropriate areas
• Records all items that are used in the store on the store use lists

Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements

• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.

• Less than 1 year of experience using common retail technology, such as smart phones and tablets
• 1 to 2 years of retail experience as a cashier
• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation

1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits

• 1 to 2 years of experience working in any department at a Lowe's retail store
• 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
• Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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