Customer Services, French, Luxury - London, United Kingdom - ABL Recruitment

ABL Recruitment
ABL Recruitment
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Title:
French speaking Customer Service - eCommerce

Salary:
GBP + 10% bonus

Location:
West London (hybrid role)

Industry:
Retail / Gifts
Brilliant opportunity to join a well-established, fast-growing, and leading company within its sector as a Sales Administrator. We are looking for a French speaker to join the International Customer Service team.

Amongst other, your responsibilities will be:

  • Answering all incoming phone calls as part of the general sales team, including from UK customers, and directing calls to other team members where relevant
  • Calling customers about orders and back orders
  • Taking orders over the phone and providing product information
  • Inputting and updating orders on the system, checking stock availability
  • Answering customer queries and complaints, passing them on where necessary
  • Liaising with the Logistics Team to ensure orders are packed/delivered correctly and on time
  • Sending parcels, catalogues and samples from the office via courier and post
  • Any other administrative tasks to support the smooth running of the office.

Skills required for this role:

  • Fluency in written and spoken French and English
  • Understanding and some experience of working in a sales or customer service environment
  • Friendly and confident telephone manner, with strong and clear communication skills
  • Excellent attention to detail and ability to work accurately
  • Personable and approachable personality
  • Organised with good time management
  • Microsoft Office skills (Word, Excel) are essential
  • SAP experience is preferred, although not essential.
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