Salesforce Administrator - London, United Kingdom - London and Partners

Description

Purpose of role The Salesforce Administrator will be responsible for executing the configuration, support, maintenance and improvement of our Salesforce CRM platform. They will work closely with users around the business to deliver solutions that meet business needs.

Key Tasks

• Carry out administrative functions including user account maintenance, reports and dashboards, data upload, troubleshooting, and other routine tasks as needed.
• Administer, create and maintain our Salesforce org and associated apps and integrations including but not limited to: user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, flows, and validation rules.
• Provide first line Salesforce support to our users.
• Gather requirements and designing technical solutions using best practice.
• Assist the team to work with stakeholders to define and document development requirements for new or enhanced functionality.
• Build new or enhanced functionality and fix bugs on the Salesforce platform in line with release and governance processes.
• Assist in the creation and maintenance of technical & design documentation as well as end-user guides and training materials.

You'll have/bring

• Salesforce Admin Cert (ADM201/202) certified or equivalent experience.
• Experience working with Sales Cloud essential and Experience Cloud and Marketing Cloud desirable.
• Experience with Docusign integration essential.
• Experience with other API integrations desirable e.g. SmartSurvey.
• Experience with middleware e.g. Rapidi desirable
• Strong stakeholder management skills and excellent verbal and written communication.
• Good knowledge of business analysis techniques.
• Process oriented with an ability to identify areas around the business where Salesforce could add value.
• Knowledge of Agile Project Management and JIRA desirable.
• Demonstrates continued personal/professional development (Trailheads, Certs etc).
• Active in the Salesforce community.

You'll Get

• To join a fast paced, flexible and inclusive social enterprise
• Hybrid working environment
• 30 days' holiday in addition to UK public holidays
• Excellent employer pension contribution and private medical health insurance

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community.
London & Partners is the business growth and destination agency for London – it is our mission to create economic growth that is resilient, sustainable and inclusive.

Our work shines a global spotlight on London; we support the Mayor of London's priorities by promoting London internationally as a leading world city.