Customer Service Assistant - Glasgow, United Kingdom - Caledonian Logistics

Caledonian Logistics
Caledonian Logistics
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their enquiries, and resolving any issues they may have.

This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.


Duties:


  • Provide accurate and timely information to customers regarding products, services, and promotions
  • Assist customers with order placement, returns, and exchanges
  • Upsell additional products or services to customers when appropriate
  • Analyse customer needs and recommend suitable solutions
  • Perform data entry tasks accurately and efficiently
  • Maintain customer records and update information as needed
  • Handle customer complaints or concerns with empathy and professionalism
  • Follow company policies and procedures to ensure customer satisfaction
  • Collaborate with other team members to resolve complex customer issues

Skills:


  • Excellent verbal and written communication skills
  • Strong phone etiquette and active listening skills
  • Ability to analyse customer needs and provide appropriate solutions
  • Proficient in data entry and computer skills
  • Ability to multitask and prioritise tasks effectively
  • Strong problemsolving skills and attention to detail
Join our team of dedicated professionals who are committed to providing exceptional customer service.


Pay:
£26,910.00 per year


Benefits:


  • Canteen
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Licence/Certification:

  • Driving Licence (required)

Work Location:
In person

Expected start date: 22/04/2024
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