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- Put anxious patients' minds at ease and anticipate their needs and concerns and encourage and help them throughout.
- Clinic day management and triage.
- Helping patients understand the realistic outcomes and expectations of their treatment.
- Sending quotes and treatment information and providing support to patients making a decision about surgery resulting in patients booking surgery.
- Providing post-surgery care straight after surgery in the clinic and the following day by phone.
- Actively managing RealSelf account to ensure top performance.
- Answering the phone and covering reception from time to time.
- Scheduling appointments and communicating with hospitals for general anaesthetic cases.
- Covering late shifts where needed. Any overtime worked can be paid or taken in lieu.
- Responsible for covering emergency phone every 8 weeks, for one week - £100 payment for doing so
- Flexible to work one late evening a week & every other Saturday (can be paid or taken in lieu)
- Experience in a patient coordinating role (12 months minimum experience) within cosmetics - desirable
- Experience with booking software, email and general IT skills.
- Commission paid quarterly - OTE £30k
- Staff voucher for non surgical treatments each year and 90% off surgical treatment (after 1 years' service)
- Pension scheme
- Team-building activities and dinners
- We offer competitive compensation and benefits packages.
Ward Co-ordinator/ Ward Clerk - Tunbridge Wells, Kent, United Kingdom - Green Recruitment
Description
Our client offers clients a uniquely individual approach to cosmetic surgery. The state-of-the-art clinic provides the very latest surgical, cosmetic, and aesthetic treatments in a chic, comfortable, and welcoming environment.This is a key role in the team and involves constant contact with patients via email, phone and face to face triage in the clinic.
Delight patients who come into the clinic, making them feel welcome, offering refreshments etc.