Head Housekeeper - Bath, United Kingdom - The Roseate Villa Bath

Description

The Roseate Villa Bath occupies a quiet corner of the city,
moments' walk from the heart of the iconic Bath, a city favoured for its
heritage and cultural tourism. The Roseate Villa Bath is an intimate, luxury
Bath hotel offering 21 exquisitely appointed rooms and suites.

Main
Purpose:

To lead and manage the Housekeeping operations on a
daily basis, being responsible for day to day operations including lost and
found articles, key and emergency procedures. The Head Housekeeper will oversee room
attendants and providing support to the management team.

Duties
and Responsibilities:

• Management and leadership of the Housekeeping team,
  including employee engagement, recruitment, training and development,
  performance management, coaching etc
• Driving guest satisfaction by ensuring consistently
  excellent levels of customer service
• Control the housekeeping budget, in relation to
  occupancy and departmental expenses
• Monitor and control inventories for operating
  equipment, linen and uniforms to ensure stock levels are maintained and costs
  are controlled.
• To check furnishings and equipment are clean and in
  good repair and that they are replaced or refurbished as required. Conduct
  weekly inspections of all areas, and ensure physical facilities are kept in
  optimal condition.

Essential:

• Must lead by example, recognising when to
  'manage' and when to 'lead'
• Good communication skills
• Business-oriented and a natural attitude
  towards providing excellent quality service
• Self-organised with attention to detail
• Hands On Attitude

Previous experience in a 5* Hotel is preffered.

Package benefits:

• Provision
  and laundry of uniform
• Employee
  recognition awards
• Performance
  review and personal development plan
• Internal
  transfer and promotion opportunities
• Support
  in the development of your career
• Preferential
  room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this
position and be in possession of a current work visa. In line with the
requirements set by the Asylum and Immigration Act 1996, all applicants must be
eligible to live and work in the UK. Documented evidence of the eligibility
will be required from candidates as part of the recruitment process.