Contract Support - London, United Kingdom - Smart Managed Solutions

Description

Job Description

Join Our Team at Smart Managed Solutions

Position: Contract Support - Core Hours: 08:00 – 17:00 (1-hour lunch break)

At Smart Managed Solutions, we're a data-driven engineering maintenance business committed to delivering exceptional service to our clients. We are seeking a dedicated and proactive Contract Support to assist in the smooth operation of our service delivery aspects. If you're someone who thrives in a dynamic environment and enjoys working collaboratively to achieve results, this could be the perfect opportunity for you.

Key Responsibilities:

• Assist in controlling all service delivery aspects of the contract, ensuring adherence to quality, time, and budgetary constraints.
• Anticipate and fulfill customer needs, building strong relationships both internally and externally.
• Respond promptly to customer inquiries and optimize contract performance through effective communication and accessibility.
• Understand and operate procedures and processes to required standards, providing support and coaching to others.
• Drive continuous improvement, actively seeking ways to enhance contract performance and efficiency.
• Collaborate effectively within a diverse team, conveying ideas clearly and openly to influence decisions.
• Maintain and update manual and computer records, preparing and issuing reports as required by the contract and customer.
• Administer quality management system documentation and ensure compliance.
• Liaise closely with site teams and head office, handling administrative tasks including fielding reactive calls, issuing quotations, and processing invoices.
• Oversee statutory certification and ensure customer requests are promptly addressed.
• Prioritize and delegate reactive maintenance tasks to the team, ensuring optimal service delivery.
• Monitor subcontractor performance and help desk systems to uphold service level agreements.
• Maintain a professional image of Smart Managed Solutions at all times.

Requirements:

• Strong organizational and communication skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in administrative tasks and computer applications.
• Previous experience in a similar role is advantageous.
• Commitment to continuous learning and development.

If you're ready to take on a challenging yet rewarding role in a dynamic environment, apply today to join our team at Smart Managed Solutions.