IT Field Support Analyst - United Kingdom - Manning Global AG

Description

Our client, a global and innovative social media company, is recruiting for a Technical Ads Support Specialist to join their business in the UK .

Technical Ads Support Specialist

12 months fixed-term employment


ASAP

As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product.

We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.

Handle and resolve end to end pre and post-sales queries for Performance advertising, signal and measurement products, ability to work on case volumes across email or chat channels
Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points
BA/BS degree in Computer Science or similar technical field of study, or equivalent practical experience
Experience in Technical Customer support or Operations
Preferred experience in a Contact Centre/Service program for any Advertising Tech company
Hands-on experience with ticketing software such as JIRA, Freshdesk, Zendesk etc
Experience working with and implementing mobile SDKs (iOS and Android)
Prior experience working with Mobile & Web analytics tools (Google Analytics, Firebase, Appsflyer, etc)