- Excellent knowledge and experience of Microsoft desktop operating systems and applications (Office suite), software installation and deployment using Microsoft SSCM, and installation of PCs and laptops.
- Excellent knowledge of Interactive whiteboards, projectors and audiovisual technologies.
- Experience with an ITSM ticket management system to manage all incidents and requests.
- Excellent interpersonal, customer service and communication skills, ideally in a similar internal support environment, with an approachable attitude.
- Effective problem-solving and prioritisation skills with a keen attention to detail.
IT TECHNICIAN - Eastbourne, United Kingdom - East Sussex College Group
Description
Description
Full time, 37 hours per week, full year, permanent contract.
Salary circa £25,835 p.a.
We are looking for an IT Technician to join an experienced team at our Eastbourne and Lewes campuses. This is a great opportunity for an individual to gain experience in a host of unique technologies in a vibrant, fast-paced team.
You will be part of a team of IT Technicians reporting to a Team Leader and working on front line IT support to students and colleagues at the college. Student and staff service is a key focus as part of this position, with a strong focus on customer service, you will work on resolving incidents and service requests within service-level agreements.
We are seeking candidates with the following skills and attributes:
We can offer you:
·A competitive salary, a wide range of generous benefits, as well as flexible working opportunities.
·Rewarding employment in a high performing, professional environment, working with over 1,200 like-minded and friendly colleagues.
·Continuing Professional Development, with access to funded teaching qualifications, apprenticeships and a range of other training courses to support career development.
·The opportunity to make a difference to the lives of students of all ages within the largest Further Education (FE) College in East Sussex (judged GOOD by Ofsted in 2021).
This post is subject to a DBS check.
Closing date: 6th May 2024.