Remote Monitoring Team Leader - Bristol, United Kingdom - Vermelo RPO

Description

Brightside Insurance

Job Title:
Team Leader (Offline Sales)

You'll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day-to-day role that deliver real business benefits.

You will confidently guide and motivate your team to achieve business targets and quality objectives.

creating an environment that facilitates strong performance and increases profitability.

You will be accountable for monitoring & managing performance to keep your team on track, recognising achievements and tackling underperformance.

You will coach and develop to equip your team with the skills, knowledge and behaviours required to increase capability and raise performance standards/targets.

Ensuring and monitoring team performance relating to regulatory requirements and ensuring this is embedded throughout the team will be key.

Use Management Information to make decisions that improve customer, employee and commercial performance outcomes.
Strong performance management skills

Excellent customer service skills and experience in complaint handling

We will provide you with the training and support you need, so you will understand the ins and outs of the products we provide.

Your initial training will be a mixture of virtual and on-the-job training, which will all be completed remotely.

We believe in developing our people so you can expect continual development in your role as well as further career opportunities.

What are we doing to help us build a thriving, inclusive community?

How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised, and differences celebrated.

How we strive to build our internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called#WeAreMarkerstudy- a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans to see them flourish in the future #J-18808-Ljbffr