Specialist Customer Services Representative - Ellesmere Port, United Kingdom - Cheshire West & Chester

Cheshire West & Chester
Cheshire West & Chester
Verified Company
Ellesmere Port, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Specialist Customer Services Representative (Libraries):

Cheshire West and Chester Council offers a dynamic and innovative Library Service. With a network of 22 libraries, a mobile library service and a range of 24-hour online services.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative community-driven library service.

You will assist in the delivery of a comprehensive range of excellent customer focused services, promoting the aims of the library service.


Organisation

  • Cheshire West and Chester Council

Location

  • Ellesmere Port

Job Category

  • Libraries and Archives

Grade

  • CWAC NJC
  • Grade 4

Salary Min
- £21,189 pro rata per annum


Salary Max
- £21,968 pro rata per annum


Hours per week

  • 16

Weeks per year

Employment Type

  • Permanent

Closing Date

  • 12/02/2023

Ref No

  • W2476


Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities.

West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

If so, we are looking to recruit to a 16-hour Specialist Customer Services Representative position at Ellesmere Port Library.


You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner.

You will have the energy and enthusiasm to deliver the range of services we provide.


Responsibilities include assisting customers with queries, providing varied digital support, operating library management systems, processing and shelving library stock and providing and taking part in a full range of activities for adults and children to help encourage library use and promote reading.


Pattern of hours:
***
Week One

Week Two
16 hours

Mon

10-7

Mon

9-7

Tue


OFF
Tue


OFF
Wed


OFF
Wed


OFF
Thu


OFF
Thu


OFF
Fri

9-5

Fri

9-1

Sat


OFF
Sat

9-1

Hours

15

Hours

17

Ave 16


The contractual work location for this role is listed above however you may be required to work from a range of work locations or sites within the Borough and may also be required to work from home, depending on the needs of the service.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please click the Equality Policy for more information.


Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £9.90 per hour for all contracted hours.

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