Receptionist - Manchester, United Kingdom - Marriott Manchester Victoria and Albert Hotel

Description

About us:

As the #1 leader in
hospitality worldwide, Marriott International has 8100+ hotel properties and 30
top hotel brands. We're in 133 countries and territories, and we're still
growing. Unmatched opportunities await you The next step in your career could
lead to your greatest adventure.

Manchester Marriott Victoria & Albert
Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields
District, offers 148 stylish hotel rooms and suites with modern amenities. The
V&A is the home to Chop
& Plant our casual drinking and dining destination, offering a blend of
Chop House classics and plant-based dishes with a focus on local produce and
sustainability. We have flexible event spaces, including outdoor
terrace, small boardrooms and banqueting for up to 200 people.

Our
highest priority is making you feel as welcome as our guests. We want you to
know you're important to us and that you'll make an impact in your role, and
for that, you'll be appreciated and valued.

Benefits:

Meals
& refreshments on duty

Uniforms

Complimentary
car parking

Bike
to work scheme

Performance
based incentives

Learning
and development opportunities

Accommodation
and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition
programmes

What
you will be doing:

Meet
& greet all guests and be their first interaction with the hotel

Check
guests in and out, according to company standards and procedures

Verify guests Marriott Bonvoy number and ensure that this is
correctly recorded on their reservation. If guest is not a Bonvoy member,
ensure that they are invited to enrol, and benefits are clearly explained

Ensure
that all shift checklists and tasks are completed correctly

Deal
with all guest queries and complaints, escalating where necessary

Direct
all telephone calls/ enquiries to the correct departments

Communicate
with other departments to create an excellent level of service for all guests

Constantly
try to exceed guest expectations and drive loyalty memberships

What
we are looking for

A
warm and genuine individual who enjoys putting people first

Team
first attitude

Strong
interpersonal and customer service skills

An
individual that thrives in a fast paced and demanding environment

Previous
experience of IT applications

Someone
who wants to grow and develop within the company

Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. We are committed to non-discrimination
on any protected basis, such as disability and veteran status,
or any other basis covered under applicable law.