Customer Service - Tamworth, United Kingdom - Simpson Strong-Tie

Simpson Strong-Tie
Simpson Strong-Tie
Verified Company
Tamworth, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Customer Service & Data Support Co-ordinator
Tamworth, Staffordshire

About Us

Simpson Strong-Tie is a market leader in the manufacture of structural connectors, fasteners and anchors that support the construction process.

With decades of experience behind us, we now produce more than 1,000 solutions for customers across the UK, Europe and further afield to enable stronger, safer homes and buildings to be developed.

We are now looking for a Customer Service & Data Support Co-ordinator to join our Commercial Team on a permanent, full-time basis.


The Benefits:


  • Competitive salary
  • 25 days' holiday per annum plus Bank Holidays
  • Employee assistance programme
  • Life insurance
  • Perks programme
  • Long service recognition scheme
  • Free parking onsite
  • Bike to Work scheme

This is an excellent opportunity for an IT expert with a passion for data to develop an engaging career with a world leader in structural solutions.

As an organisation driven by our essential values and dedication to premium quality, we endeavour to equip our people with opportunities to succeed and thrive.

We'll reward you with a fantastic range of benefits as well as professional development opportunitiesto ensure you can grow and fulfil your potential.

So, if you have what it takes to step into a new role with our pioneering company, we want to hear from you

The Role

As a Customer Service & Data Support Co-ordinator, you will provide analytical data to support the Commercial and Customer Care Teams and inform progress and improvements.

You'll also undertake some customer service duties to ensure the delivery of an outstandingservice.
Using data and analytics, you'll identify and deliver improvements to streamline processes and support sound decision making.

Assisting the Customer Care Team, you'll update and maintain internal processes, respond to customer enquiries and provide basic technical support.


Additionally, you will:

  • Coordinate customer quote requests
  • Maintain and update the SAP system

About You
To be considered as a Customer Service & Data Support Co-ordinator, you will need:

  • Excellent Excel skills
  • An analytical and data driven approach
  • A passion for data and using data to improve and / or streamline processes
  • A sound understanding of SAP
  • A high level of IT skills including Word, Outlook and Office
  • A passion for providing the highest level of customer service
  • Excellent communication and interpersonal skills
  • At a minimum, GCSEs in Maths and English at Level 7 (Grade C) or above

Other organisations may call this role Commercial Support Analyst, Data Analyst, Data Support Officer, Customer Service Officer, or Data & Systems Support Officer.

Webrecruit and Simpson Strong-Tie are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Equal opportunities are the only acceptable wayto conduct business and we believe that the more inclusive our environments are, the better our work will be.

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