Customer Coordinator - Newtownabbey, United Kingdom - VANRATH

VANRATH
VANRATH
Verified Company
Newtownabbey, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

VANRATH are delighted to be assisting our client who specialise in Powder Coating based in
Newtownabbey with the Recruitment of a
Customer Coordinator.


Salary:

- £24,000 - £26,000


Working Hours - Monday - Thursday 8am-4.45pm and Friday 8am-3.15pm


Job Purpose -
To schedule customers work in conjunction with the galvanising production manager & operations manager, in line with company Service level agreements and available capacity

Providing an effective professional and courteous customer service.


JOB SPECIFICATION

Responsible for:

  • Customer order processing - including data entry & order approval
  • Scheduling Customers Orders - working closely with production manager/yard supervisor, the Transport Manager and the Sales Team to balance customer requirements with production capacity and operational efficiencies
  • Close coordination with the Transport Manager to support the balancing of customer requirements with optimising the daily transport plan / efficiencies
  • Customer order query handling (order amendments)
  • Complaint handling - receiving and passing on to relevant dept
  • Filing of orders in a timely and accurate manner
  • Communicate and provide information by relevant methods internally and externally to assist and facilitate efficient organisational operations and processes
  • Maintain excellent relations with existing and potential new customers
  • Answer incoming calls in a professional, timely and accurate manner.
  • Servicing customers / visitor / drivers presenting at the front reception area to include: Confirmation on induction register or prompt induction, Providing PODs and handle payments, deal with queries or redirect if necessary
  • To carry out other duties and reasonable requests as identified by management, including assisting other personnel with workloads and covering for holidays / absenteeism

Job Types:
Full-time, Permanent


Salary:

£24,069.75-£26,000.53 per year


Benefits:


  • Company events
  • Company pension
  • Flexitime
  • Gym membership

Schedule:

  • Flexitime
  • Monday to Friday

Work Location:
In person


Reference ID:
Pd9339093
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