Client Support Officer - Northallerton, North Yorkshire, United Kingdom - North Yorkshire Fire & Rescue

Description

Location:
Agile Home working or office based across NYP & NYFRS estates. There is a requirement to attend Head Office in Northallerton, North Yorkshire as and when required.

Salary:
Scale 2-3 £22,030 - £24,462 pro rata
£8,931 - £9,917 per annum based on 15 hours per week


Hours:
Part-time 15 hours per week across two days (Monday and Tuesday)08:30-17:00.

Contract:
Temporary for 12 months to cover maternity leave. Do you have excellent customer service, problem solving and interpersonal skills? Are you client and outcome focused with a drive to meet client needs in a proactive and effective way?

We are looking for a Client Support Officer to join our Estates and Sustainability Team where you will be responsible for ensuring that our support and services are timely, fit for purpose and measurable, and retain a focus on positive outcomes for our clients in delivering services to the public.

A little bit about us

The Estates and Sustainability Team supports North Yorkshire Police and North Yorkshire Fire and Rescue Service by providing and maintaining the buildings we operate from.

The team offers expert advice, technical support, and administration services on the full range of estates management matters whilst ensuring regulatory and legal compliance for the delivery of our services.

Key responsibilities:
Supporting the Estates and Sustainability Team by providing a first point of contact from internal and external clients.

Handling customer and colleague enquiries ensuring that the service is delivered in line with specific targeted customer service levels, and health and safety standards and legislation.

Ensuring that quality and value for money are considered in supporting the management of the estate.
Investigating, collating, presenting, reporting on, and maintaining service desk information.
Using and developing administrative and financial processes and procedures


Key requirements:

To be successful you will:
Be confident and talented in using various IT systems including Microsoft Office.
Be adaptable and resourceful.
Have fantastic customer service skills.
Be able to multi-task and deliver an exceptional administrative service.
Have a keen eye for detail.
Enjoy working within a team and in providing the very best service to clients. Working for us - what we can offer you

Working for the emergency services is rewarding and brings opportunities to make a real difference not only internally but to the communities we serve.

Youll receive a competitive salary and be entitled to a Local Government pension scheme, 24 days leave entitlement, increasing to 30 days with length of service (plus bank holidays), FlexiTime Scheme, and other employee benefits.

Unison is the recognisedtradeunion and there are also several employee support networks and you will have access to Health and Wellbeing Services.

Youll also benefit fromdiscounts on shopping and eating out as part of the Blue Light Card scheme.
You will be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally.

We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.

Positive Action:
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team. How to apply
Please submit your application by 9am on Thursday the 2nd of May.
Interviews will take place on the on Wednesday the 15th of May. TPBN1_UKTJ