Resident Liaison Co-ordinator Officer - London, United Kingdom - Tower Hamlets Homes

Tower Hamlets Homes

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are an award-winning landlord. An award-winning employer. An award-winning champion of diversity.

We are looking for someone like you to join us in our future successes.

Based in the heart of London's Docklands we provide housing and housing services to 21,000 Londoners'.

There has never been a better time to join our team.

Our Property Services team are in the process of a, multi-million-pound programme of works in our communities. This is your chance to help shape your London, your community and to help make a lasting impact.

We're looking for a 1 Resident Liaison Co-ordinator's within the Capital Programme delivery team reporting to the Project Manager that is enthusiastic and customer focused.

You will be carrying out visits to our customers in their homes and provides the main face to face point of contact for customer enquiries, specifically those of a more complex nature.

The work can be high-pressured and challenging, but it is also rewarding.

You will need:

Two years' experience in resident liaison roles dealing with refurbishment works in the public or private sector

Experience in liaising with housing management and customer service teams

Significant experience in dealing with members of the public in stressful and complex environments
An ability to build relationships quickly with internal and external stakeholders and customers.
Strong written communication skills and an ability to communicate matters in a structured way
A wide range of knowledge of refurbishment processes.
Be passionate about delivering the best possible results for your residents.
Exhibit THH Ways of Working and demonstrate how your own passion and drive for what you do is in tune with our organisational Values.

Our offer to applicants
In return for you choosing to work with us, we will offer you a range of great benefits, including:

26 days' paid holiday each year, plus 8 bank holidays
A fantastic defined benefit, careeraverage pension scheme.
Amazing commercial discounts, including discounts at many gyms, shops and restaurants.
Cycle to Work scheme.
Your voice heard through our staff forum and networking groups for women and LGBT staff.
Newly refurbished offices, with free tea, coffee and fruit, multifaith and shower facilities.
Interestfree season ticket and new technology loans.

How to apply?

The closing date for this role is on Sunday 20th August 2023 at 23:59pm.
Shortlisting for this role will take place immediately after the closing date.

Selection Process
The selection process will include an interview and written assessment