Saturday Volunteer Shop Assistants - Hastings, United Kingdom - Age UK East Sussex

Age UK East Sussex
Age UK East Sussex
Verified Company
Hastings, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Saturday Volunteer Charity Shop Assistants - Customer Service

The Isabel Blackman Centre (IBC)

PURPOSE
To assist the Duty Manger in the running of an Age UK East Sussex Charity Shop with a focus on serving customers, driving sales and store presentation


ROLE OF THE VOLUNTEER

  • Greet and thank customers in a polite and friendly manner
  • Assist customers in choosing items and actively promote sales
  • Replenish and display stock in the shop throughout the day
  • Handle cash and operate the till following correct procedure
  • Take credit card payments using the Streamline system
  • Assist in keeping the shop clean and organised throughout the day
  • Receive and handle shop donations following correct procedure
  • Promote Gift Aid to donors following procedure
  • Undertake other tasks as required by the Shop Manager
  • Be able to advise and give tourist information on Hastings town.

SKILLS AND ATTRIBUTES NEEDED

  • Great communication and interpersonal skills
  • A pleasant and friendly manner
  • Basic numeracy skills
  • An eye for detail
  • Enjoy working as part of a team
  • Trustworthy and reliable

AS A VOLUNTEER WE WOULD ASK YOU TO

  • Support the Mission and Vision of Age UK East Sussex by helping us to ensure that our county is a place where people in later life flourish
  • Be available to volunteer for at least one regular shift each week. This could be a morning, afternoon or whole day. Depending on the store we open Monday
  • Sunday.
  • Adhere to Age UK East Sussex confidentiality and equal opportunities policies maintaining discretion and confidentiality at all times
  • Be reliable and conscientious
  • Attend all training and information days, group meetings and supervision
  • Exercise patience and understanding when dealing with customers

AS A VOLUNTEER WE WILL OFFER YOU

  • An induction and ongoing training with support sessions if required
  • Reimbursement of out of pocket travelling expenses
  • Full recognition of the time, energy and skills volunteers freely give for example long service and merit awards
  • The opportunity to be part of a friendly team
  • Respect for volunteer's limitations, both in time and emotional involvement
  • The opportunity to meet other volunteers and attend occasional social events
  • The opportunity to be involved in the planning and development of Age UK East Sussex
  • Appropriate insurance cover to protect you whilst you are acting on behalf of Age UK East Sussex
  • The opportunity to enhance your skills in a retail environment.

We place great value on our volunteers - who bring so much to the organisation. Their time, energy and commitment are recognised and greatly appreciated.

Job Type:
Volunteer


Salary:
£0.01 per year


Schedule:

  • Monday to Friday

Work Location:
In person
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