Parts Advisor - Broxburn, United Kingdom - Just Go

Just Go

Verified Company

Broxburn, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reporting to the RVSC Aftersales Manager this role is focused on customer satisfaction, financial performance and warranty handling.

The fundamentals of the role are to support the Aftersales Manager to evolve the department into high performance using all available tools at your disposal to be a high performing service advisor.

The measures of effectiveness will sit with financial and quality KPI's which will be communicated in time for the coming period of measurement.

Below is a list of responsibilities for the Parts Advisor which whilst comprehensive is not exhaustive

Staff

Engage in the ongoing and improving health and safety measures in the department.
Engage in the training and self development available to you
Maintain appropriate working conditions and equipment for yourself
Attend and engage in your monthly reviews and annual PDR's
Ensure that all elements of our group HR strategy are adhered to
Maintain a disciplined and professional approach to work
Involve all key team members in supporting your performance
Conduct yourself in a manner appropriate to the role at all times
Utilise all available data to drive individual performance
Effectively work with all team members across the whole company
Effectively work with all leadership members and deliver their expectations

Stock

Support the Aftersales Manager with stock ordering
Order appropriate stock in a timely and financially sound manner
Maintain stock security at all times
Carry out stock checks in accordance with company requirements when required
Accurately record all stock received and despatched
Utilise warranty to support both Just go and RVSC with replacement parts
Upload all warranty claims using the appropriate systems and see the jobs to conclusion

Customers

Ensure customer satisfaction is at the core everything you do
Answer all calls into the department and facilitate a great outcome for the caller
Deliver competitive, timely and accurate quoting and invoicing for all jobs
Utilise all tools to drive trust and revenue (C it Now)
Drive C it Now engagement using the dashboard and process maps
Safeguard the customers vehicle and possessions whilst in the departments care
Maintain effective communication both pre and post job
Provide regular and timely updates to customers at all times
Upsell work and services to customers on site
Utilise all available tools to effectively market the customer base for future work (prospecting)
Ensure factbased responses are delivered to all customer queries
Ensure that all forms of communication are responded to within agreed sla's
Effectively receive, manage, resolve and record any customer complaints and feedback and escalate where appropriate

Person Specification

Proven experience of working in an effective after sales environment
Knowledge of customer service principles and practices
Confident telephone manner
Great interpersonal skills
Good data entry and typing skills, paired with knowledge of I.T & Microsoft packages
Commitment to delivering a high level of customer service
Business focus and a desire to succeed beyond what is expected
Resilient and flexible and able to work in a fast paced, dynamic and demanding workplace
Good attention to detail with excellent planning and organisation skills
Flexibility to respond to a variety of work situations