Av Technical Support Specialist - Bristol, United Kingdom - Alecto Recruitment Ltd

Alecto Recruitment Ltd
Alecto Recruitment Ltd
Verified Company
Bristol, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

AV Technical Support Specialist - Bristol


Alecto Recruitment are currently looking for an experienced IT/AV Technical Support Specialist to work for a well respected client of ours based in the Bristol area.

Your role will be to provide the highest quality of technical support to all clients throughoutthe UK, sometimes being required to go to customers sites if their equipment cannot be fixed remotely.


DUTIES

  • Be an integral member of the Client Services team assisting with technical support services, where required, including Helpdesk and onsite support to identify and rectify faults reported by clients whether nationally or internationally.
  • Ensure the most efficient and effective methodology is applied to the resolution and closure of client calls and the processing of RMAs.
  • Own client requests and ensure these are met with the correct level of support specified under the criteria of their maintenance agreement.
  • Promote and establish remote diagnostics wherever possible in the client environment in order to interrogate AV systems and infrastructure and to bring about a resolution in the shortest possible timeframe.
  • Travel to client sites where necessary to identify and rectify faults.
  • Provide support to all other engineers either remotely or during joint site visits.
  • Escalate client faults, whenever appropriate, to your line manager at the earliest opportunity.
  • Be knowledgeable on and conversant with the Company's portfolio of solutions and services (including but not limited to Microsoft Teams, Poly, Cisco, Yealink, Barco, Extron, Kramer, Crestron, AMX, ClearOne and Biamp) and with particular emphasis on infrastructure,cloud video services and Microsoft integration.
  • Assist with inhouse testing to ensure Company solutions are robust and also beta testing to ensure an excellent understanding of manufacturer products and their relevance to existing and future sales opportunities.
  • Provide adhoc duties as and when required by a Director.
  • File all relevant technical documentation on the Company servers and distribute technical information as appropriate.
  • Maintain an up to date, daily record of

Package & Benefits
- £30,000 - £45,000 basic salary (depending on experience)

  • Friendly working environment
  • Diverse projects to deliver
  • Lively pace of work
  • Company events
  • Onsite parking
Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.

If your experience matches please forward your CV immediately.

We thank all applicants who respond, but only those short listed will be contacted.
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