- Supporting your team to achieve their potential through regular staff supervision, coaching, training and induction
- Holding a small caseload of clients when required
- Managing staff annual leave, planning rotas and organising cover for absences ensuring adequate cover at all times
- Working flexibly where needed, and be part of the rota
- Empowering your team to work flexibly when engaging with the hard-to-reach clients
- Ensuring an effective and timely response to all complaints and safeguarding issues taking appropriate action
- Attending meetings and representing the service to key stakeholders
- Increasing presence of service in the local area to help win tenders and maintain current contracts
- Liaising with accommodation providers to develop an excellent working relationship
- Working flexibly across all areas of operation where required and prior notice given
- Clear verbal and written English and great communication skills
- Good understanding of IT and keyboard skills
- Polite, assertive manner
- Passion for working in a client/customer facing role
- Have an interest and genuine concern for homelessness and related issues
- Knowledge of voluntary and statutory agencies would be an advantage
- Some experience of this sector would be an advantage
- Knowledge of best practice in supporting people with drug/alcohol and/or mental ill health issues, including realistic harm reduction approaches
- Flexibility to meet the needs of the service.
Team Leader – Housing First - Poole, United Kingdom - TWO SAINTS
Description
Permanent
Full Time (2 week rota - 1 week early shifts then 1 week late shifts. Monday-Friday)
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and achieve their potential? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
Bournemouth Housing First supports people who are homelessness across Bournemouth, Poole and Christchurch. This is a new service that starts in June, so this is an exciting opportunity to be part of the set up and implementation of this team.
We have a new and exciting opportunity for a Team Leader to join us to manage a team of recovery and night workers which deliver Housing First services to people who are homelessness and rough sleeping who have multiple and complex challenges.
The successful candidates will enjoy supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be resilient to potentially difficult situations.
Some of your duties will include:
What you will bring:
Management experience is desirable however not necessarily in this sector. What you will have is a real passion for wanting to work with people who are homeless.
You will receive support and training in understanding the key principles of Housing First but some prior research and understanding of the support model is desirable.
Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
You will need to hold a full driving licence with access to a car as you will be required to work flexibly across Bournemouth, Poole and Christchurch locations.
You will have: