Customer Service Officer - London, United Kingdom - membershipbespoke

membershipbespoke

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Officer

Membership Body

1 Day Office Farringdon London, 4 Days Home

Basic Salary £24,000-26,000 with a generous benefit package including life assurance, critical illness cover, income protection, private medical insurance, dental cover, cycle to work scheme, season ticket loan and pension scheme with up to 9% employercontribution

Permanent, Full Time

Our client a leading membership body based in Farringdon, London is currently looking for a Customer Service Officer to work at their offices 1 day a week, 4 days at home.

If you are a recent graduate with 6 months to 1 year experience in a similar environment either working for a trade association, professional body, chartered institute, regulatory body, further education, higher education, university, training provider,awarding body etc.

The Role of Customer Service Officer

Reporting to the Head of Membership and Professional Standards, the Graduate Membership Officer will play a key role in supporting activities across the Membership Team, including supporting admission into Professional Registration.

Key Responsibilities
Support applicants undertaking Individual Assessment for Council registrations, acting as the first point of call for queries

Supporting periodic licence reviews, the implementation of updated standards and promotion of activities

Supporting annual Continuing Professional Development (CPD) audit of members

Provide support to the Membership and Professional Standards Manager during professional review interviews for Chartered members

Provide administrative support for membership committees, including the Professional Standards Committee, Qualifications Panel and Early Careers Network

Manage individual member records within the CRM and help to develop this system to ensure that it meets the current and future needs of the institute

Support the organisation's commitment to quality management and compliance with ISO certification requirements

Support the organisation's compliance with GDPR

Person Specification

Essentials
Excellent time management, organisational, planning and administrative skills

Proficient using Microsoft Office 365

Experience working with CRM systems (ideally CiviCRM)

Strong interpersonal skills, the ability to work independently and engage effectively within a team as well as networking and promoting the institute externally

A problem-solving approach to work

Excellent written and spoken English with close attention to detail

Flexible, enthusiastic, self-motivated with a willingness to learn new skills

Desirables
Experience in a professional body or equivalent

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.