Banking Operations - Exeter, United Kingdom - Arbuthnot Latham

Arbuthnot Latham

Verified Company

Exeter, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

***- To ensure work is processed in an efficient and accurate manner, meeting SLA's and Service Standards, whilst providing a work environment that generates positive energy, creativity and teamwork among employees. To ensure goals are achieved by conducting meetings, listening to issues and concerns across the team and setting a professional example by showing strong management/supervisory qualities. Support the team in processing all client requests and transactions with mínimal errors and within deadlines set.
Key Responsibilities

Management of staff
Responsible for day to day supervision of Client Support Team members
Writing and delivery of appraisals and review performance for direct reports
Development of staff, including training plans where necessary
Mentor and advise
Assign and evaluate
Organisation
Ensuring all CST roles are covered
Ensuring procedures are followed and kept up to date
SLA's and Service Standards are met
Errors & Complaints are kept to a minimum, when they occur investigation and action taken to ensure not repeated
Knowledge is shared
Handling issues as they arise, providing excellent client service at all times
Responsible for managing risks inherent to the role by diligently observing internal policies and procedures
Project work
Encourage and develop ideas to improve client service, including systems across the bank which may streamline processes and cut costs
Ensure thorough testing has taken place
Reflective procedures and processes are written