Customer Service Representative - Manchester, United Kingdom - CSP U.K. LTD

CSP U.K. LTD

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

This is a full-time position with opportunities for growth and advancement.

Responsibilities:

Handle incoming customer inquiries via various face to face channels
Provide accurate and timely information to customers regarding products, services, and promotions
Assist customers with order placement, tracking, and returns
Upsell additional products or services to enhance the customer experience
Maintain customer records and update information in the database
Resolve customer complaints or issues in a professional and efficient manner
Collaborate with other team members to ensure customer satisfaction

Requirements:

Excellent verbal and written communication skills in English
Strong data entry skills with attention to detail
Ability to effectively communicate and analyze customer needs
Previous customer service experience preferred
Ability to work in a fastpaced environment and handle multiple tasks simultaneously
Strong problemsolving skills and ability to think on your feet
Professional phone etiquette and strong interpersonal skills