Customer Experience Coordinator Home Working - Croydon, United Kingdom - Allianz Partners

Allianz Partners

Verified Company

Croydon, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Advisor - (Remote)

Location of work:
Remote

Salary:
£22.920 per annum plus up to £1,500 annual bonus

Basis:
Permanent

Overview:

Do you have exceptional communication skills and have experience of working in a customer service/contact centre environment? Do you have a genuine desire to provide exceptional and professional customer service to customers? Then this will be the role for you

To be able to work from home at Allianz partners it's important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair. You'll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse. While working, a professional environment should be maintained

We're looking for enthusiastic and confident individuals with an excellent telephone manner to join our friendly and hardworking Travel team to provide travel insurance cover for the Lloyds Banking Group.

What you'll be doing:

You'll be providing outstanding customer experiences by responding to enquiries for information, providing policy information and on occasion assist customers with upgrading their cover.

You'll also be required to complete administrative tasks and to provide the best possible service you will also share any high profile cases with your manager.

You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.' Your team will be a blend of office-based and remote workers, so communication will be important

Start Date: 20 February Full attendance during the four weeks training will be required.

About the person:

You must have proven experience of providing a quality customer service within a pressurised environment
You will have a genuine desire to provide a high level of customer service
You must be able to effectively manage multiple cases
You will have a high attention to detail and quality focus
You will have a proven ability to prioritise multiple tasks and work under strict timescales/under pressure
You must have an excellent telephone manner
You will be PC Literate
You will have good geographical knowledge
Ideally you will have a good understanding of the Travel Industry or Travel Insurance

Qualifications:

Good standard of general education. English Language GCSE or equivalent

Hours:

Based on 35 hours per week. Shifts covering 8am to 8pm Monday to Saturday, 9am to 5pm Sunday.

Salary:
£22,515 plus up to £1,500 annual performance bonus paid quarterly.

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme.

You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.

You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See

'

Who we are

' as an organisation, to find out more about us.

Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board.

Let's care for tomorrow.

NO AGENCIES PLEASE

Job Level:

Professional

Location:

Croydon, ENG, GB, CR9 6HD
Available until:06/02/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Partners

Employing Entity:

AWP Assistance UK Ltd

Job Type:

Full-Time

Remote Job:

Remote working

Employment Type:

Permanent

ID:

21338