Fraud Case Investigator - Edinburgh, United Kingdom - InterQuest Group

Description

Job Description: As a Fraud Investigator, you'll be customer-focused, advancing your career in Complex Fraud & Resolution within Fraud Operations. You'll conduct independent investigations, ensuring the right outcomes to protect customers and the firm.

Key Responsibilities:

• Conduct robust investigations in line with Payment Service Regulations.
• Support scam victims with education and aftercare.
• Review fraud complaints, prioritizing fair outcomes for customers.
• Deliver tailored services for vulnerable customers.
• Engage with stakeholders and make autonomous decisions.
• Identify and escalate control risks.

Required Qualifications & Skills:

• Experience in Payment Service Regulations (PSR) and Contingent Reimbursement Model (CRM) code.
• Banking/financial experience, particularly in UK Banking Risk/Fraud.
• Knowledge of complaint handling and the Financial Ombudsman.
• Ability to manage heavy workloads with minimal supervision.
• Excellent communication skills with a customer-centric approach.