Senior IT Technical Support Engineer - Middlewich, Cheshire, United Kingdom - KPI Technology

Description

Hours - Monday to Friday 9am - 5pm (With 1 week in 4 on call and occasional weekend working). Company van provided (including a fuel card for business use)/ OR Expensed Mileage Workplace pension Free parking 28 days annual leaveMain duties

• Working with and supporting the team.
• To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.
• To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
• To work towards and complete Microsoft Certifications for IT Professionals
• To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
• To proactively implement policies and procedures.
• Personal Qualities and Skills
• Professional in their attitude
• Flexible and willing to learn
• Able to demonstrate good initiative
• Excellent communication skills
• Well presented
• An excellent attendance record
• A good team player
• Have skills and knowledge around networking, firewalls and routing protocols.
• Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.
• Extensive use of all currently supported Microsoft Operating Systems.
• Extensive use of Microsoft Office.
• Strong understanding of WAN & LAN networking concepts including: Microsoft certified desirable