Helpdesk Support - United Kingdom - in Tenerife

Description

Stockton-on-Tees, North East, United Kingdom
MRJ Recruitment
Posted today
Full Job Description
Full Job Description
Job Description Tech Savvy &Customer Focused?

We're looking for apassionate 1st Line Helpdesk Support Specialist adept at stakeholdermanagement to join a growing IT services company leading the way inthe Managed Service Provider field In this fast-paced role,you'll be the first point of contact for the brand's users,troubleshooting technical issues and ensuring their systems runsmoothly.

Location:
Onsite inStockton-On-Tees


Salary:
Up to£28k (DOE)

This role is perfect for individualswho excel in communicating with both technical proficiency and acustomer-centric approach, as your primary responsibility will be toensure that those you speak to feel heard, understood, and valued fromthe onset.

Do you think you've got what it takes?
Here's what you'll be doing:
Be a tech hero Diagnoseand resolve a wide range of user issues - from password resets tosoftware glitches.
Communication is key Clearly explain technical concepts to users in a friendly andprofessional manner.
Problem solver Thinkon your feet and identify solutions that keep stakeholders happy withthe knowhow to escalate issues to seniors when necessary
Team player Collaborate with colleaguesand ensure a smooth & steady flow of information is passed around toall parties
You'll be a greatfit if you have:
A strongunderstanding of computers and common software applications.
Excellent communication and interpersonal skills - you canexplain tech to anyone
A problem-solving mindset and a knackfor finding solutions.
Proficiency in Microsoft Office Suite
The ability to work independently and as part of a team.
A positive attitude and a desire to learn and grow in the ITfield.
Ready to take the first step? Applytoday
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