Medical Receptionist - Colchester, United Kingdom - Ambrose Avenue Group Practice

Description

About the Role Ambrose Avenue Group Practice is looking for an experienced and professional medical receptionist to join our growing team on a full time basis. You will excel in providing first-rate customer care, and be able to work flexibly in a team of receptionists on a rota basis, to cover our surgery opening hours.

The post-holder is responsible for:

Answering the telephone

Dealing with all enquiries from patients attending the surgery

Booking and cancelling appointments

Booking in patients arriving for appointments

Dealing with non-clinical enquiries regarding prescriptions

Recording home visit requests

Tidying up waiting area and clinicians' rooms

Filing of notes, correspondence, results etc.

Taking results via the telephone from hospitals

Telephoning patients with results/scans etc., at the doctor's request

Telephoning patients when necessary

Attending staff meetings

Chaperoning for patients when necessary

About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. You will have the following attributes:

Strong interpersonal skills

Ability to prioritise

Ability to work in a polite, confidential and discreet manner, respecting patients at all times

Experience of working with the general public, being sensitive and empathic in distressing situations

Confidence to work as part of a team and ability to "think on your feet"

Strong IT and administration skills

Previous medical or healthcare receptionist experience is desirable

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues on an overtime basis.
About Us We are a friendly and welcoming GP Practice with 16,000 patients across two sites. We use SystmOne clinical system and we are committed to training and developing both clinical and non-clinical teams. For further information please contact Lorna Root at or call

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.