Customer Service - Belfast, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Belfast, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Waters Edge, Clarendon Dock, Belfast, BT1 3BH


Hours:
Monday to Friday, (8:30am - 5:00pm)


Heard of us?

  • We're an ambitious, forwardthinking global business who build transformative solutions for our customers to deliver bestinclass sustainable

mobility,

connectivity and

technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered.

From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.

Sustainability is at the core of our offering.

With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.


The role


The main focus of this exciting and challenging role is dealing with customer queries and requests relating to our Radius Connect Mobile Product accounts.

If you consider yourself a 'people person' and want to increase your level of knowledge and experience, this may be the role for you We are looking for a driven Customer Service advisor to join our growing Telecoms Team in our brand new Belfast office


Key responsibilities include:


  • Dealing with 1st line faults diagnostics for Hosted, Broadband and WLR product range, using web portals to diagnose faults and raise with Second Line / Service Providers
  • Determine issues by evaluating and analysing information provided by customers
  • Follow up and make scheduled call backs to customers where necessary
  • Use of CRM system to manage customers' requests
  • To log and forward System and IT support calls to relevant departments

Essential Skills:


  • Ability to conduct effective troubleshooting and diagnostics
  • Excellent communication skills, including verbal, written and active listening skills
  • Knowledge of customer service principles and practices
  • Ability to maintain stable performance under pressure
  • Computer literacy MS Excel, Word, Outlook
  • One years' experience working in a busy Customer Service
  • Technical Support environment, supporting multiple clients and technologies

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  • An accessible and approachable Senior Management team.

Why choose Radius?


Radius Payment Solutions is a diversified supplier of fuel cards, vehicle-tracking, telecoms, insurance and other key business services to companies of all sizes worldwide.

We are a successful, fast-growing global company with offices across five continents.

  • 24th in the Sunday Times HSBC Top Track 100 list of Britain's largest privately owned companies
  • Internal talent development programme
  • Secondment opportunities to work in our overseas offices
  • Innovative, technology driven culture
  • Rapidly expanding global company with an entrepreneurial mindset

Information:


  • If you would like any further information about this role, please contact Michael on,
  • Direct Line
  • Recruitment Line:
customer care, technical support, telecommunications, tech support, tech assistance, customer support, customer service representative, customer support advisor, outbound customer support, operations support advisor, customer service specialist,
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