Outpatient Supervisor - Sheffield, United Kingdom - Sheffield Teaching Hospitals NHS Foundation Trust

    Sheffield Teaching Hospitals NHS Foundation Trust
    Sheffield Teaching Hospitals NHS Foundation Trust Sheffield, United Kingdom

    Found in: Talent UK C2 - 1 week ago

    Default job background
    Permanent
    Description

    Job summary

    We are seeking an enthusiastic, motivated and forward-thinking person with excellent communication skills for the post of Outpatient Supervisor within Respiratory Medicine.

    This role involves managing the 11 Clerical Officers in Brearley Outpatients, who proudly won Admin and Clerical Team of the Year in 2023. This is an excellent opportunity for someone wishing to gain management experience within a highly supportive team. You should be very organised with the ability to prioritise your own workload as well as allocating the workload for the clerical team.

    The Respiratory Medicine Directorate has a broad range of services including the national Pulmonary Vascular Disease Service, a specialist Cystic Fibrosis Service, Interstitial Lung Disease, Occupational Lung Disease, lung cancer, complex asthma and Chronic Obstructive Lung Disease (COPD) Service. The Directorate has 6 inpatient wards, a level 2 Respiratory Support Unit, a busy acute assessment and admission service, dedicated respiratory outpatient department and community-based services such as COPD clinics and a home oxygen service.

    We strongly advise candidates to make contact with the department to find out more about the role.

    Main duties of the job

  • Oversee the day-to-day supervision of the Brearley Outpatients clerical team .
  • Maintain a high level of efficiency in order to meet the needs of the service and deliver a good patient experience.
  • Ensure that all areas are appropriately staffed and trained.
  • Allocate duties to ensure that they are completed in a timely manner.
  • Have overview of processes and systems, ensuring compliance with departmental targets.

    • About us

    You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes a firm commitment to professional development of it's staff together with the provision of an excellent health and well-being support service.

    Job description

    Job responsibilities

    Please view the attached Job Description and Person Specification documents for full details regarding this post.

    When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

    Person Specification

    Qualifications

    Essential

  • GCSE standard of education including English and mathematics at grades C or above (or equivalent qualification)
  • NVQ Level 3 in Business Admin or equivalent qualification or be able to demonstrate equivalent level of knowledge and experience.

    • Desirable

  • Demonstrable commitment to furthering own learning and development.
  • Further academic study
  • ECDL or other relevant IT related qualification

    • Experience

    Essential

  • Evidence of significant administration and coordination experience
  • Experience with clinic coordination and utilisation management.
  • Evidence of ability to use Microsoft Packages, , Word, Excel
  • Experience of working in healthcare or the public sector in customer facing roles, , retail, hospitality, or customer care
  • Evidence of a previous leadership role (either in the workplace or whilst studying or extracurricular)
  • Demonstrable track record of achieving deadlines and targets.
  • Experience of allocating team workloads
  • Understanding of policies and procedures for patient administration systems (PAS)

    • Desirable

  • Experience with Infoflex and Lorenzo (or other PAS software)
  • Awareness of Trust policies and procedures

    • Further Training

    Essential

  • Working knowledge of confidentiality related legislation and Codes of Practice, including Data Protection Act (1998), Freedom of Information Act 2000), Duty of Candour (2015), GDPR and Caldicott Guidelines (1997)

    • Desirable

  • Knowledge of clinical and corporate governance

    • Special Skills/Aptitudes

    Essential

  • A proven ability to work with colleagues from a range of disciplines and levels of seniority.
  • Demonstrates ability to work effectively in a team and independently using own initiative.
  • Effective verbal and written English language communication skills.
  • Excellent spelling and grammar, with outstanding attention to detail
  • Ability to organise and prioritise own workload to meet varying deadlines.
  • Ability to assess performance of individuals and a team.
  • Demonstrates enthusiasm and a conscientious approach to work.
  • Knowledge of local and national waiting times targets including 18-week RTT and cancer targets

    • Desirable

  • Experience of advanced HR processes, , disciplinary, or later stage attendance management
  • Knowledge of project management methodology
  • Experience of auditing performance

    • Other Factors

    Essential

  • Demonstrate a flexible and adaptable approach to working in a constantly changing work environment and covering evening and weekend shifts.
  • Able to work across RHH and NGH sites, or from home, if required
  • To be able to access and utilise lifts on a regular basis and move trolleys with notes both internally and externally between hospital departments.
  • Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace

    • Desirable

  • Demonstrates behaviour consistent with the Trust PROUD Values