Aviation Executive - Market Harborough, United Kingdom - G Touring
Description
Changing lives through travel
At G Touring we're passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You.
Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is a dedicated solo brand operating for over 20 years.
G Touring is built on the mission of "Changing People's Lives Through Travel".
G Touring is the touring division of Bruce Poon Tip's group of companies, which also include G Adventures and Tru Travels.
Our mission is to change lives through travel and we do that through our Cares programmes that runs alongside our not-for-profit partner, the Planeterra Foundation to ensure that the communities we visit benefit from tourism.
Aviation Executive
Location:
Market Harborough based
Working Hours:
Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break.
Purpose of the role:
You will:
- Build and maintain a good working relationship with airlines as well as supporting internal departments within the business as required.
- Plan annual workflows, seat management including cost control of the Aviation component across a portfolio of tours.
- Ensure the right flight is always displayed internally and externally, making sure it is contributing to an excellent customer experience.
- Work within agreed financial limits and to tight deadlines to avoid penalties for not releasing unused flight inventory back to airlines.
- Manage schedule changes and regional flights looking for the best solution for the customer and the right price for the business.
- Work closely with the Holiday Directors to ensure they have a seat held, at the most costeffective price.
- Complete flight lists & ticketing on time to ensure there are no restrictions to the customer documentation process.
- Ensure all bookings are up to date and tickets issued with the correct fare information.
- Ensure any changes to airfare are flagged & completed via the cost amend processes.
- Support Aviation customer facing Sales, such as Upgrades and On Request bookings contribute to the team performance to ensure as a team we are hitting SLA's and maximising profit and conversion.
- Effectively communicate using the Tour Change process to advise customers of specific changes.
- Seek tax recoveries on flight bookings and assist the finance team with any flight cost discrepancies from inventory management.
- Work with the Sales Centre to ensure we have the correct customer information to provide an air ticket ready for travel.
- Review, update, and complete various tasks from Aviation reports such as Consolidation Memo, Commitment Chart, Cancellation Report, Flight List and, Ticketing report.
- Participate on the call rota to support the business outside of office hours.
- Provide Aviation training and support when needed for Aviation team members as well as other departments around the business as required.
- Support Customer Care with Aviation customer feedback to assist in compiling the response.
To be successful you will:
- Ideally have experience in understanding flight booking processes and systems.
- Have a strong attention to detail and organisational skills.
- Be able to maintain focus and work within very tight time constraints.
- Be an effective communicator and relationship builder.
- Be an analytical thinker and be able to handle complexity.
- Be forward thinking to actively seek process improvements.
- Adapt to new tasks quickly, embrace change and enjoy being part of a developing team.
What's it like to work here?
Our culture is more than just some words on paper
It's who we are:
how we think, what we value and how we behave.
It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.
Why work with us?
- Be part of something greater than yourself.
- We're all about "you" being the best you can be and we want you to be yourself too.
- You'll have access to Vocational Learning Support
- Every year the opportunity of a "Learning Journey" to learn about our holidays and to meet our customers
- Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
- Freedom to accelerate / drive change.
- A genuine 'one team' approach where everyone counts and everyone is welcome at G Touring.
We offer you:
- A competitive salary
- Generous holiday allowance 25 days plus Public Holidays. You can also purchase additional leave up to 1 normal working week.
- We think it's important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
- Supporting the local community is an important part of our ethos, so we offer you the o
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