- Taking ownership of reported issues, troubleshoot, resolve or escalate customer faults, implement change with appropriate controls, manage and maintain technical documentation.
- To provide technical support in line with the required quality and performance standards.
- Engaging in continuous improvement to deliver a more cost effective and efficient service and responding positively to changes affecting individual/team, openly questioning rationale if unclear.
- Managing the customer experience, keeping the customer informed where appropriate, and working with other parts of BT on the support journey to deliver customer satisfaction
- The course runs for 18 months.
- You'll spend a minimum of 20% of your time learning and studying.
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BT Group Sheffield District, United KingdomAbout this role · Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local business right up to large FTSE 100 corporate organisations – no two days are the same Some of our larger and complex custo ...
IT Solutions Technician - Sheffield District, United Kingdom - BT Group
Description
About this role
Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
This role provides technical 2nd line support and managed services to our, Secure customers, through the use of compute and cloud compute infrastructure technologies, 24x7x365 days a year as part of the overall Business Managed Service (BMS) Technical Services.
By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication, consistently demonstrating why our customers are better on BT.
Key purposes of the role would be to deliver an excellent experience for BT's customers who consume the cloud compute and infrastructure products in the BT portfolio:
This person requires to be innovative, engaging, driven and is expected to collaborate work directly with the technology teams of highly skilled technical experts across BT, taking responsibility for simple and complex support work on customer compute infrastructure we underpin for UK business and secure contracts. Ensures adherence to BT's Compliance and Security Policies, including patching and remediating all devices and protecting the BT Brand.
This job is available in Business.
About the apprenticeship you'll study for
As a IT Solutions Technician, you'll study for a Level 3 apprenticeship.
Entry Requirements
You'll need to achieve (or have achieved) a minimum of 5 GCSEs or Level 2 Apprenticeship equivalent (apprenticeship or BTEC in a relatable subject). STEM subjects would also be beneficial to your application. Minimum age 18.
Location
Sheffield
Starting Salary
£21,000