Administrator - London, United Kingdom - Ontrak Recruitment

Ontrak Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Administrator

Salary:
£20,000 per annum

Working Pattern:
Monday - Friday , overtime may be required in line with business requirements

Duties & Responsibilities:

Support clients procedures and client management
Assist in the completion of practice management related administration such as compliance monitoring
Taking the initiative to assist all callers and provide solutions where possible, before seeking assistance from another member of staff
Taking accurate messages and passing them on to the relevant individual (as per the message template)
General administration: uploading information, filing, scanning and photocopying
Managing The App dashboard and other internal systems
Using your own initiative to find ways in covering shifts on the dashboard and constantly meeting client needs
Client reporting as and when required
Client requirements and rostering as and when required
Keeping all relevant spreadsheets and databases up to date and compliant with Ontrak standards
Supporting with the duties of all Departments as and when required
Assisting as and when required with company projects and so forth on an administrative basis
Rolling out new initiatives to the temporary workforce and clients as and when required
Ensuring Ontrak is in line with all audit requirements
Undertaking any duties or responsibilities as required