Receptionist - Leeds, United Kingdom - Dakota Leeds

Dakota Leeds

Verified Company

Leeds, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Dakota Hotel based in Leeds City Centre are seeking a genuine people person with strong administration skills for the role of Receptionist.

CONTRACT AND PAY RATE
The gross annual salary is £25,000.

The role carries a permanent contract of 40 hours per week, working any 5 days out of 7 including working weekends.

We would be looking for the position to start from mid-June.

PRIMARY ROLE RESPONSIBILITIES

To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
To have a comprehensive knowledge of the Front Office computer systems.
Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

BENEFITS
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

40 per cent off stays at any Dakota
25 per cent off drinks and dining at any Dakota
Access to our Employee Assistance Program which includes

- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- access to daily rewards to be cashed out for shopping vouchers

Access to discounted gift card platform
Support from our inhouse Mental Health Champions
Additional holiday day on the first anniversary of your employment.
Familyfriendly flexible working options
Meals on duty and uniforming

- £150 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor

Free biannual eye testing for users of display screen equipment
Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
Access to a suite of external, certified resources via our Learning Management System
Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
Opportunities to undertake both internal and external training courses, including potential for inhouse Apprenticeships
Full terms on our benefits can be found in our Handbook._

ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota's story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service.

We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer's Top 15 Best Employers in Hospitality for the last five years in a row.

We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys 'People Team of the Year', we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training.

As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by _The Caterer to the 'Top 30 under 30' _in the industry, demonstrating our success in developing talent.

Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min walk from Leeds Train Station.

We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.

We are an 94-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
A strong administrator with the ability to prioritise and work at pace.
Experience working in 4* and 5* hotels are strongly preferred
Great communicator and a genuine people person
Handson approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
Fully computer literate. A knowledge of Shiji prop