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Chapel Allerton

    Senior Credit Control Officer - Allerton, West Yorkshire, United Kingdom - Amey Ltd

    Amey Ltd
    Amey Ltd Allerton, West Yorkshire, United Kingdom

    2 weeks ago

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    Description
    Who is Amey?


    We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.

    Our 11,000 people are behind the critical services the country relies on every day.

    Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

    We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country

    Your New Role


    We have a fantastic opportunity for a Credit Controller to join our GSS Team on a Full time, permanent contract based in Liverpool.

    This role offers Hybrid working with an expectation to be office based twice a week.


    GSS is an established shared services function which comprises of Finance Services, People Services, Customer Services, Continuous Improvement and Master Data functions.

    Headcount for GSS as a total is circa 200 people.

    The role is within the Finance Services function which includes Accounts Payable, Accounts Receivable and Contract services teams, circa 50 people.

    Credit & Collections is made up of a team of 13, 6 of which being the Credit Control Team


    The purpose of the role is to report to the Credit Control Supervisor, working within the AR Team, adhering to best practice in all things credit, with an overall aim to maximise cash flow exposure to bad debt across the Amey Group.

    As a part of the Group Shared Services Function, partnering with our internal and external stakeholders establishing solid working relationships, with a prime focus on delivering Credit Management Services to the highest standards is key

    The standard hours of work are based on 37.5 hours per week, based on Monday - Friday.

    Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.


    You will be responsible for:
    Actively chase outstanding invoices and applications via telephone, post or email to ensure receipt within credit terms
    Perform collection activities within expected SLA's with any issues highlighted to the Credit Control Supervisor or Head of Credit & Collections
    Manage internal and external queries from customers and contracts
    Record and action disputes in a timely manner
    Provide commentary to the Monthly Aged Debt and departmental KPI packs and dashboards
    Populate expected receipts against the Group Forecast
    Undertake other duties as requested to support the Credit & Collections function


    Profile:
    We want to hear from you if you have:

    CICM qualified or studying member desirable
    Excellent written and verbal skills
    High degree of attention to detail
    Good problem-solving skills
    Excellent customer service skills
    Previous experience in a Credit Control Team within a large, multi-site and diverse organisation
    Experience managing a team in a high volume, fast paced environment
    IT and ERP (SAP) literate is considered an advantage

    IT Proficiency:
    IT literacy, including familiarity with relevant accounting software (SAP experience preferred, but not mandatory as training will be provided)

    MS Office Proficiency:
    Solid skills in MS Office applications, particularly Excel
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