Office Apprenticeship Opportunity Loughton - Gateway
Description
An opportunity to join our team as an Apprentice
- An excellent opportunity to start a career, complete an apprenticeship and progress within a Looking for competent and enthusiastic administration apprentice. General duties include making and receiving telephone calls, preparing precise notes, and filing
Future Prospects
- At the end of the apprenticeship and all has gone well there will be a fulltime position available within our company.
- Salary approximately will be £20,000
The Company
- We provide a full range of mechanical and engineering support from consultancy and design, through supply and installation. In short, we are a full service partner to the mechanical and electrical industry.
Your role
Junior Service Co-Ordinator
Will be part of the Service Desk within the main open plan office so will be working individually but as part of the team.
- To always represent ASGS in a professional manner and to protect the interests of ASGS.
- Interface with customers and sales representatives to handle both presales and postsales service functions.
- Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Handle incoming phone calls related to clients, engineers, sales and customers.
- Monitor product order shipment to ensure ontime delivery to customers.
- Alert customers on ETAs and related issues in advance.
- Provide quotations and or proposals in response to customer's requests.
- Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer's business model and requirements.
- Maintain competent understanding of company's products, their functions and alternatives.
- Coordinate, analyse and improve customer service functions to meet All Seasons goals.
- Maintain database of customer sales and invoicing records.
- Manage the fulfilment of the cycle from inquiry through to job completion.
- To carry out any other duties as directed by your line manager and/or the Directors of the company.
Personal qualities
- Positive attitude
- Motivated
- Team player
Desired qualifications
- Apprentices are required to have GCSE grades A*C/94 in maths & English
Training to be provided
- Level 3 in Business Administration Apprenticeship Standard
Course Content:
- Utilising IT programs and software
- Decision making
- Managing a quality service
- Project management
- Understanding the organisation and stakeholders
- Relevant regulations and policies
- Business fundamentals
- Professionalism and performance management
- Functional skills if needed
This Apprenticeship will involve:
- Off the job training
- You will also develop your knowledge, skills and behaviours
- You need to have an employer to support your Apprenticeship and be employed in a relevant job role
- The typical length of this Apprenticeship course is 18 months
- This course has multiple start dates throughout the year
IMPORTANT
-
Please check the required starting date of the vacancy
Things to consider
-
Please have a CV prepared on a word document:
-
Vacancy is for an immediate start, please consider this if you are still in education
:
-
Please do not contact the employer directly:
-
The closure dates are for a guideline only and the vacancy may close
Job Types:
Full-time, Permanent
Salary:
£12,000.00-£14,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Do you hold GCSE certificates in English and maths grades 49
Work Location:
In person
Application deadline: 07/08/2023
Expected start date: 14/08/2023
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