- Communicating with a large list of clients and dealing with any inquiries or requests
- Overseeing the onboarding process of new clients, including the signing of legal agreements and processing due diligence checks
- Ensure client information remains accurate within our CRM
- Conducting technical onboarding with new clients and invoicing these events
- Safe data and hardware handling in accordance with Nemean's ISMS policy
- Assisting the senior members of the team with our monthly audits of assets
- Provide support in the sales & marketing of Nemean in collaboration with the 'Future Operations' team, under the guidance of the Business Development Manager
- Ability to commute into central London (W1) daily
- Excellent verbal and written communication
- Critical thinking and analytical skills
- Teamwork and collaborative mindset
- Proven ability to handle concurrent activities with attention to detail and accuracy
- Proficient with Microsoft Office
- Knowledge in Cryptocurrency/Blockchain/Web3 services
- Undergraduate degree
- Previous customer service experience
- Previous CRM experience (HubSpot)
- Coding and website development experience
Junior Account Manager - London, United Kingdom - Nemean Services
Description
Nemean Services are seeking to hire an Account Executive to join their operations team based in central London. Nemean Services are a dedicated digital asset storage, audit and recovery provider, supporting institutional cryptocurrency clients and organisations. Our young and capable team consists of 'Future Operations' and 'Current Operations', and are experts in sensitive data-handling.
We are looking for an Junior Account Manager to help deliver outstanding customer service as part of our 'Current Operations' team. We are looking for a highly motivated natural communicator who is comfortable working both independently and as part of a team. You will work directly with the Senior Account Executive and the Head of Operations on a daily basis, plus additional coordination with the Security, Business Development and Sales teams. The starting salary following probation is £30,000 gross pa.
Job Specification:
Requirements (mandatory):
Additional Requirements (preferred):
This is an office based role with standard hours of 09:30-16:30 Monday to Friday. Hires are subject to a 3 month probation period and salaries will be negotiated with Nemean's MD following an online and in-person interview.